How can I contact support

This guide is intended to assist you with inquiries related to both ScammerSlammer and general Phish Takedown services.

Phish Takedown serves as the parent company of ScammerSlammer, which means that all support requests are initially processed through Phish Takedown before being forwarded to the ScammerSlammer support team. When submitting a request, you have the option to specify whether your ticket pertains to ScammerSlammer or to Phish Takedown, depending on the nature of your concern.

To create a support ticket, please use the following link: support forms. This will direct you to the appropriate portal where you can submit your inquiry or report.

When submitting your ticket, please make sure to provide as much detailed information as possible. This will help the support team understand your issue thoroughly and enable them to assist you more effectively and efficiently.

Attachments

You can attach files when submitting a support ticket if they help explain your case. This is useful for screenshots, logs, exported data, and short video recordings that show the issue clearly.

The upload system accepts common image, document, log, and media formats. There is a strict limit of 20 files per submission and a combined upload size limit of 20 MB.

If your evidence is larger than the limit, reduce file size before uploading. For images, exporting at a lower resolution usually works well. For videos, short clips with only the relevant section are better than full recordings.

Try to upload files that are directly related to the ticket. Large unrelated bundles slow down review and make it harder to identify what matters.

If your upload is rejected, check the file extension and total size first. The fastest fix is usually removing unsupported file types or compressing oversized files.